Return Policy

Remarkable customer service throughout North America!

When it comes to our hardwood cutting boards, we put our time into ensuring you receive the high-quality products you are looking for. We do the same with the customer service we offer to our clients. If for any reason you aren’t 100% satisfied with your order, we’re here to help.

To issue a return or refund, please call our toll-free number. 1(888)250-4002


Our Policy

  • You have 30 days from receiving your products to request a return or refund.
  • To be eligible for a return or refund, your board must be unused and in the same condition as received.
    * Request will be denied if the boards are used or washed subsequent to receiving. Please check out our care and maintenance page for more information.
  • We require 2 to 3 business days to process your request.
  • Photos of your product(s) are mandatory for proof of damage.


Returns

  • Products must be shipped back within 15 days of request approval.
  • A restocking fee will be charged if boards arrive back to us in a worse condition than initially received.
  • If a refund is requested upon a return, it will be issued once the boards are received and inspected.

See below for shipping details.


Refunds

  • Refunds will only be issued once proof is supplied.
    * Proof can be supplied by either a return or photo of damaged products.
  • If approved, you will be refunded to the same credit card used for payment.
  • Refunds will take 1 to 3 business days to show on your statement, depending on your bank.


Shipping

  • Shipping will only be charged for returns without justifiable cause of return.
    * In cases of refunds, shipping costs (if any) will be deducted from your refund.
  • Return shipping cost will be the same as initial shipping cost.
  • In cases of damaged products, shipping fees will be covered by us for the damaged products only.


Still have questions? Give us a call on our toll-free number and we’ll help you to the best of our ability.